Fine Dining Restaurant : Full Service Restaurant Mystery Shop Program

Redhill Group developed a professional mystery shopping program for a fine dining restaurant utilizing well-trained mystery shoppers to provide objective and independent feedback assessing performance of restaurant staff and operations.

Redhill Group conducts weekly shops for each meal at each location providing actionable feedback that managers use to ensure that loyal customers continue to dine frequently, first time diners come back again, suggestive selling is used to maximize revenue, and that all customers provide the most valuable and influential type of advertising; positive word of mouth referrals.