National Consumer Goods Provider: Customer Satisfaction Study
Redhill Group conducts regular studies on a national consumer goods company’s customer satisfaction levels as they relate to the client’s Consumer Information Center call service.  Customers who have contacted the Consumer Information Center for help within the past month are surveyed, checking satisfaction levels on a series of factors related to the help they received.  Survey findings enable Redhill Group to make actionable recommendations on strategies that increase overall customer satisfaction with the quality and efficiency of service the client’s customers receive and courtesy and knowledge of operators providing technical information.